Privacy Policy – Metcom Technologies

Introduction

Metcom Technologies, Inc. is committed to protecting your privacy. We will process your personal data only in accordance with relevant data protection and privacy legislation and good data processing practices.

Metcom Technologies, Inc. (“Metcom” or “we”) is the controller for the personal data concerning Metcom customers, website visitors, distributors, suppliers, contractors, job applicants, shareholders, insiders and inventors.

In this Privacy Notice, we tell you about Metcom’s personal data processing in general and provide you with instructions on how to exercise your rights regarding to processing of your personal data. Data subject specific supplements provide more specific information on what kind of personal data we process and what are the purposes for processing personal data about you in specific situations.

Contact

Our website address is: https://metcomtech.com

Our Head office address is:

Metcom Technologies, Inc.
501 South Pokegama Ave., Suite 6
Grand Rapids, MN 55744
USA

Phone: 218-212-4350

Customers and distributors

CATEGORIES AND SOURCES OF PERSONAL DATA
We primarily collect personal data directly from you if you are a representative of our customer, potential customer, distributor or our distributor’s customer. You may provide us personal data for example by contacting us, providing feedback, registering as a user of our digital tools and services, purchasing our products or services, subscribing to our newsletters or other material, commenting on content on our website, or downloading material from us. In some cases, we obtain your personal data from your employer or from public sources such as social media or from our distributor, if you are a representative of our distributor’s customer.

If you are a representative of Metcom, a customer, potential customer or distributor, we process the following categories of personal data about you:

Your identification and contact details, such as your name, company, job title, job role, email address, telephone number, photo, and passport information (when needed e.g. for event participation);

Information on the customer relationship, such as information about your previous purchases of Metcom products and services, billing information, communication preferences, event participation information, your product interests, information about the use of Metcom products and services, any feedback you have given to us and other relevant information provided by you;

Your account information, such as username, password and personal preference information in Metcom Login Account or in Preference Center; and

Technical information, such as IP-address, terminal equipment information and device location information (if you have consented to providing location information for a specific application).

Processing Purposes

At Metcom, we process the personal data of representatives of our customers, potential customers and distributors for the following purposes:

To market and sell our products and services;
To deliver our products or services;
To manage invoicing and payments;
To provide customer support for sold products and services;
To develop our products and services based on customer feedback and surveys;
To provide customer communication, such as notifications about new features, updates, warranty or other relevant information about the sold product or service;
To manage customer relations;
To organize and manage events such as distributor trainings;
To provide and manage our digital services such as, Streamline and Metcom Training;
To measure the effectiveness of our marketing and to provide you with more relevant content;
To fulfil our other legal obligations.

Legal basis

We process your personal data only if we have a valid legal basis for doing so. Please find information about the legal basis for our processing purposes below:

Legitimate interest

Processing of your personal data is based on our legitimate interest when it is done for the purposes of marketing, selling and developing of our products and services, or for the purposes of managing customer relations, providing customer communication and organizing events. It is also in our legitimate interest to measure the effectiveness of our marketing, to deliver our goods and services, to provide you with our digital services, to provide customer support for sold goods and services, and to manage invoices and payments.

Legal obligation

The legal basis for processing is our legal obligation when we are subjected to statutory requirements.

Consent

We provide you with our newsletter and other material when you have given your consent for receiving them. You may at any time withdraw your consent for receiving newsletters or other material using the ‘Unsubscribe | Update Preferences’ link included in the email.

Contract

When we have entered into a contractual agreement directly with an individual, such as a sole trader, the legal basis for processing personal data is performance of a contract for the purposes of delivering our goods and services, providing you with our digital services, providing customer support for sold goods and services, and managing invoices and payments.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Suggested text: Visitor comments may be checked through an automated spam detection service.